International retail bank
Banking integration platform rebuilt for open API growth
A regional bank replaced ageing middleware with a governed API platform, cutting partner onboarding from months to weeks.
Enterprise Integration · BFSI
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Utility field operations moved onto a single case application
Field work orders, exceptions and customer commitments consolidated into one Pega case application.
- Customer
- National energy utility
- Electricity distribution and metering operations
- Competency and industry
- Pega · UXM & Mobility · Energy & Utilities
The challenge
Field crews worked from three separate systems, and exception handling depended on individual knowledge.
Service-level reporting was assembled manually at the end of each month.
Our approach
We designed a single case model covering work orders and exceptions, with a mobile interface tested with crews on their own devices.
Service-level tracking was built into the case so reporting is a by-product of the work rather than a separate exercise.
Outcomes
What changed
- 1
- case application replacing three systems
- Real time
- service-level visibility for operations
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